Lowongan Kerja di Jogja IT Services - Yogyakarta (International Support)

Jogja IT Services is currently seeking for International Support Agents to handle support requests via emails/tickets from our clients. You will be responsible for walking users through the process of achieving their goal, whether the problem relates to a user error, a bug or something else entirely. Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. S/he must also be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction. 

Requirements :

• Excellent command of english both written and spoken 
• Good communication skills to work with team members in different geographic locations and timezones 
• Ability to evaluate and troubleshoot basic technical issues as well as replicate and document for further escalation 
• Ability to explain technical specifications to business users in non-technical terms 
• Prefer to have a good understanding of mobile devices, computer systems and other tech products 
• Able to work in a changing and fast-paced startup environment 
• Strong analytical, problem solving and multitasking skills 
• Good sense of customer-focus 
• Able to participate in the 24/7 rotation of support environment 
• Able to work as a team and individual 
• Excellent sense of humor 
• Working location is in Yogyakarta 

Benefits :

• Salary starts from IDR3,000,000
• THR
• Insurance
• Night shift allowance
• Compensation for untaken yearly leaves
• Yearly raise

Send us your resume in PDF format with subject Support Recruit to :

liahapz@gmail.com 

Contact Person : 

Lia 0818271717