Lowongan Kerja International Support Agents di Jogja IT Services

Lowongan Kerja International Support Agents di Jogja IT Services - Jogja IT Services is currently seeking for International Support Agents to handle support requests via emails/tickets from our clients. You will be responsible for walking users through the process of achieving their goal, whether the problem relates to a user error, a bug or something else entirely.

Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. S/he must also be able to follow established standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.

Requirements Lowongan Kerja International Support Agents di Jogja IT Services :

• Excellent understanding of both written and spoken English.
• Good communication skills to work with team members in different geographic locations and time zones.
• Ability to evaluate and troubleshoot basic technical issues as well as replicate and document for further escalation.
• Ability to explain technical specifications to business users in non-technical terms.
• Solid understanding of mobile devices environments (Android and/or iOS operational systems), computer systems and other tech products.
• Experience in dealing with mobile devices and/or application testing will be a big advantage.
• Able to work in an ever changing and fast-paced start-up environment.
• Strong analytical, problem solving and multitasking skills.
• Possess a customer-focused work ethic.
• Able to participate in a 24/7 rotation of support environment (9hrs per shift) (Available for occasional night shifts).
• Comfortable working as a team and on your own.
• Excellent sense of humor.
• Working location is in Yogyakarta.

Benefits:

• Salary starts from IDR3,000,000
• THR
• Insurance
• Night shift allowance
• Compensation for untaken yearly leaves
• Yearly raise

Send us your application letter accordingly with subject: Support Recruit, and your resume in PDF format to:

tomifebriyanto16@gmail.com

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